Privacy Policy

Privacy Policy

Last updated: 24 August 2026

Irish Handyman, operated by Mihail Rusescu, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, request a quotation or use our services.

This Privacy Policy applies to our website:

https://irish-handyman.ie/

1. Who We Are

The data controller responsible for your personal data is:

Name: Mihail Rusescu
Trading name: Irish Handyman
Business address: 19 Delhurst Avenue, Ongar Park, Dublin 15, Ireland
Phone: +353 85 133 67 23
Website: https://irish-handyman.ie/

For data protection enquiries or to exercise your data protection rights, you can contact us using the telephone number above.

2. What Personal Data We Collect

Depending on how you interact with us, we may collect the following information.

Information submitted through website forms

When you submit an enquiry or request a quotation through our website, we may collect:

  • Full name
  • Telephone number
  • Email address
  • Service you are interested in
  • Your message or project requirements
  • Information about your property or project that you choose to provide
  • Photographs, measurements or other information you voluntarily submit

Some fields on our forms may be optional.

Information provided by telephone or WhatsApp

If you contact us by telephone or WhatsApp, we may process:

  • Your name
  • Telephone number
  • WhatsApp account information
  • The content of your messages
  • Photographs, videos or documents you send to us
  • Information relating to your enquiry or project

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on your browser and cookie preferences.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Approximate location
  • Date and time of visits
  • Website interaction and usage information
  • Information collected through cookies and similar technologies

3. How We Use Your Personal Data

We may use your personal data to:

  • Respond to your enquiries
  • Contact you about a requested service
  • Provide quotations and estimates
  • Arrange appointments or site visits
  • Provide handyman, renovation, repair, installation or maintenance services
  • Communicate with you about an ongoing project
  • Manage customer relationships
  • Improve our website and services
  • Maintain website security
  • Prevent fraud, abuse or misuse of our services
  • Comply with legal and regulatory obligations
  • Maintain appropriate business, accounting and transaction records

Where you have contacted us requesting information, a quotation or a service, we may use the information you provide to respond to that specific request.

4. Legal Basis for Processing

We process personal data only where we have a lawful basis under applicable data protection law.

Depending on the circumstances, the legal basis may include:

Performance of a contract or steps taken at your request

Where processing is necessary to provide a quotation, arrange a service, prepare for a contract or perform an agreed service.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.

Examples may include responding to enquiries, managing customer relationships, maintaining website security and improving our services.

Legal obligations

We may process personal data where necessary to comply with applicable legal, accounting, tax or regulatory requirements.

Consent

Where consent is required, we will ask for it before carrying out the relevant processing.

You may withdraw consent at any time where processing is based on consent.

5. Website Enquiries and Contact Forms

If you submit a form on our website, the information you provide will be used to respond to your enquiry and, where applicable, prepare a quotation or arrange the requested service.

We do not require you to provide information that is not necessary for your enquiry.

Please do not submit sensitive personal information through our general contact forms unless it is necessary for your enquiry.

6. Meta Advertising and Lead Forms

We may use Meta advertising services to promote our services and receive enquiries.

If you submit your information through a Meta Lead Form, the information you provide may be shared with us by Meta so that we can respond to your enquiry.

The information may include your name, telephone number, email address and other information that you choose to provide through the lead form.

We may use this information to:

  • Contact you regarding your enquiry
  • Provide a quotation
  • Discuss your requirements
  • Arrange a call, site visit or appointment
  • Provide information about the requested service

Meta may process personal data according to its own privacy policies and terms.

7. WhatsApp

We may use WhatsApp to communicate with customers and potential customers.

If you contact us through WhatsApp, we may process your telephone number, name, messages, photographs, documents and other information you voluntarily send to us.

WhatsApp is a third-party communication service and may process personal data in accordance with its own privacy policy and terms.

We recommend that you do not send sensitive personal information through WhatsApp unless it is necessary for your enquiry.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for:

  • Essential website functionality
  • Security
  • Website performance
  • Analytics
  • Understanding how visitors use our website
  • Measuring advertising performance
  • Conversion tracking
  • Improving our advertising campaigns

Where consent is required for non-essential cookies or tracking technologies, we will request your consent through our cookie consent mechanism.

You can manage or withdraw your cookie preferences through the cookie settings available on our website.

For detailed information about the cookies used on our website, please see our Cookie Policy.

9. Analytics and Advertising Technologies

Depending on the services currently installed on our website, we may use third-party technologies such as:

  • Meta Pixel / Meta advertising technologies
  • Google Analytics
  • Google Tag Manager
  • Google Ads conversion tracking
  • Other analytics, advertising or performance measurement technologies

These technologies may collect information about how visitors interact with our website.

Where required by applicable law, non-essential analytics and advertising technologies will only be activated after the appropriate consent has been obtained.

You can manage your preferences through our cookie consent settings.

10. Who We Share Personal Data With

We may share personal data with trusted third parties where this is necessary to operate our business or provide our services.

These may include:

  • Website hosting providers
  • Website and IT service providers
  • Email service providers
  • CRM or customer management systems
  • Communication providers
  • WhatsApp
  • Meta
  • Google
  • Analytics and advertising providers
  • Professional advisers
  • Payment or accounting service providers
  • Government authorities or regulators where legally required

We only share personal information where there is an appropriate legal basis for doing so.

We do not sell personal data.

11. International Transfers

Some third-party service providers we use may process personal data outside Ireland or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include the use of an adequacy decision, Standard Contractual Clauses or other legally recognised safeguards, where applicable.

12. How Long We Keep Your Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

  • The nature of your enquiry
  • Whether you become a customer
  • Whether a contract or project is completed
  • Legal, accounting or tax requirements
  • The need to resolve disputes
  • Our legitimate business requirements

When personal data is no longer required, we will securely delete or anonymise it where reasonably possible.

13. Data Security

We take reasonable technical and organisational measures to protect personal data against:

  • Unauthorised access
  • Loss
  • Destruction
  • Accidental disclosure
  • Unauthorised alteration
  • Misuse

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

14. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the relevant data protection supervisory authority

Your rights may be subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the contact details provided in Section 1 of this Privacy Policy.

15. Direct Marketing

If we send you marketing communications, we will do so in accordance with applicable Irish and EU data protection and electronic communications laws.

You can object to direct marketing or unsubscribe from marketing communications at any time.

Where applicable, marketing communications will provide an appropriate way to opt out.

16. Children’s Privacy

Our services and website are intended primarily for adults.

We do not knowingly collect personal data from children for marketing purposes.

If you believe that a child has provided personal data to us without appropriate consent, please contact us so that we can review the situation and, where appropriate, delete the information.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data processing practices.

The latest version will always be published on this page.

The “Last updated” date at the top of this Privacy Policy indicates when it was most recently updated.

19. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Mihail Rusescu
Trading as: Irish Handyman
Business address: 19 Delhurst Avenue, Ongar Park, Dublin 15, Ireland
Phone: +353 85 133 67 23
Website: https://irish-handyman.ie/

You can also contact us regarding a request to exercise your data protection rights.

20. Complaints

If you believe that your personal data has been handled in a way that does not comply with applicable data protection law, we encourage you to contact us first so that we can try to resolve your concern.

You also have the right to lodge a complaint with the Data Protection Commission (DPC), the Irish supervisory authority responsible for data protection.

Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland

Website: https://www.dataprotection.ie/